Privacy Policy
In accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013
Effective Date: 01/02/2026
Kalahari Wood (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from us.
1. Responsible Party
Kalahari Wood is the responsible party for the personal information collected through this website.
Contact Details:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
2. Information We Collect
We may collect and process the following personal information:
Personal Information
- Full name
- Email address
- Contact number
- Billing and delivery address
- Order details and purchase history
- Communication records
Technical Information
- IP address
- Browser type and device information
- Website usage data
- Cookies and tracking data
Payment Information
Payments are processed securely via third-party payment gateways. Kalahari Wood does not store full credit or debit card details.
3. Purpose of Processing
We collect and process personal information to:
- Process and fulfil orders
- Arrange delivery or collection
- Communicate regarding orders or enquiries
- Provide customer support
- Improve website functionality and service delivery
- Send promotional material (only where consent has been given)
- Comply with legal and tax obligations
We will only process your information where we have a lawful basis to do so under POPIA.
4. Sharing of Personal Information
We may share your information with:
- Delivery and logistics providers
- Payment processors
- IT service providers and website hosting partners
- Professional advisors (accountants, legal advisors)
- Regulatory or government authorities where legally required
All third parties are required to treat your information confidentially and in accordance with POPIA.
We do not sell or trade personal information.
5. Data Security
We take appropriate, reasonable technical and organisational measures to safeguard personal information against:
- Loss
- Unauthorised access
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no online system can be guaranteed completely secure.
6. Retention of Information
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal, tax, and accounting obligations
- Resolve disputes
Thereafter, information will be securely deleted or anonymised.
7. Your Rights Under POPIA
In terms of POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or updating of your information
- Request deletion of your personal information (where legally permissible)
- Object to processing for direct marketing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
Information Regulator Contact Details:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
8. Cookies
Our website uses cookies to:
- Enhance user experience
- Analyse website traffic
- Improve marketing efforts
You may disable cookies in your browser settings, but this may affect certain website functionality.
9. Direct Marketing
We will only send marketing communications where:
- You have given consent, or
- You are an existing customer and have not opted out
You may unsubscribe from marketing communications at any time.
10. Updates to This Policy
Kalahari Wood reserves the right to amend this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.